Utility billing system transition issues
Los Alamos County
Summary
Bills are still being corrected after the July time-of-use and demand rate switch, with solar customers set to receive credits for miscalculated demand and prorated water charges for long billing cycles.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Discussed at 1 meeting in the last 60 days; most recently Sep 16, 2026.
Impact analysis
Some customers will see credits and corrected bills in September.
Customers receiving corrected bills and credits.
Customers who received inaccurate or confusing bills during the transition.
Mentions & discussions (2)
Board of Public Utilities — September 16, 2026
Bills are still being corrected after the July time-of-use and demand rate switch, with solar customers set to receive credits for miscalculated demand and prorated water charges for long billing cycles.
Board of Public Utilities Work Session — September 2, 2026
The new utility billing system is still causing problems — some customers see billing periods ranging from 30 to almost 60 days, and at least one bill showed on-peak plus off-peak totals exceeding the stated total. Staff says the transition is ongoing and asked for problem examples offline.
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