Time-of-use billing transition problems
Los Alamos County
Summary
Since the new time-of-use rates launched July 1, bill production has been rocky — delayed cycles and corrected bills — though staff expect September to improve and credit the customer care team for absorbing the pain.
At a glance
- Total mentions
- 3
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 21, 2026.
Impact analysis
Corrected gross receipts tax amounts are being applied to the time-of-use portion of bills; total financial exposure not stated.
Customers who receive corrected bills; the AMI portal is back online.
Customers who received delayed or incorrect bills during the transition.
Mentions & discussions (3)
Board of Public Utilities — October 21, 2026
The county nearly let its smartphone meter-reading contract lapse without anyone noticing, then had to accept a deal that could more than double the annual cost over eight years. A cheaper alternative through Census may exist, and the board is forcing a re-examination 120 days before the 2027 renewal.
Board of Public Utilities Work Session — September 2, 2026
The board started a new conversation about putting the department's mountain of customer and usage data to work — for policy, planning, greenhouse gas tracking, and even customer feedback. Data is scattered across systems, and members flagged privacy questions and possible university partnerships. A resident who analyzed the data through a records request suggested adding clear labels.
Board of Public Utilities — August 19, 2026
Since the new time-of-use rates launched July 1, bill production has been rocky — delayed cycles and corrected bills — though staff expect September to improve and credit the customer care team for absorbing the pain.
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